Privacy Policy

1. Introduction

At aiwaBots, we take data privacy seriously. This Privacy Policy outlines how we collect, use, and protect the information of our corporate clients and their end-users who interact with our WhatsApp Business Platform integrations.

2. Information Collection

We collect basic business contact details (such as names, corporate emails, and phone numbers) to execute our consulting and technical services. For customized WhatsApp flows, we process end-user conversational metadata strictly in accordance with Meta's WhatsApp Business Terms of Service.

3. Data Usage & Security

Client data is used exclusively to maintain API connectivity, monitor message delivery metrics, configure templates, and optimize chatbot performance. aiwaBots does not sell client or end-user data to any third parties.

4. Consent and Opt-In Requirements

In accordance with WhatsApp policies, our clients are responsible for securing active, explicit opt-in consent from their consumers prior to initiating messages. aiwaBots provides consulting on best practices for opt-in flows, but assumes no liability for non-compliant broadcasting by clients.

Website inquiries are securely submitted to our aiwaCore platform for handling by authorized team members. Cloudflare Turnstile verifies submissions to help prevent automated abuse. Country and city data is adapted from GeoNames under CC BY 4.0; city lists have been shortened for this form.

5. Contact Information

For any questions regarding our data handling or privacy practices, please contact our support team through our Contact Us page.